Mike Nguyen
Operations Supervisor
Summary of Experience
- Started at ground floor of a start up engineering company and helped developed and maintain equipment monitoring, maintenance and program licensing procedures with IT support.
- Helped implement employee policy and procedure for background check, drug testing, safety training and adhering to client policies.
- Helped implement status tracking of jobs per client.
- Helped monitor of profit and loss tracking per project and client.
- Helped develop Office Management department and implemented procedures for deliverables and receivables of projects to/from clients, oversaw the accurate and timely process for invoicing with backups.
- Established Auto Cad guidelines for layering and dropdowns to Improve productivity from employees and implemented client’s criteria’s.
- Helped establish State, Municipality, Rail Road underground permitting procedures for FJS Cable Engineering to obtain permits.
- Familiarized and trained field employees with requirements for obtaining any permit needed for placing underground conduits for clients.
- Implemented QC procedures, cross trained and evaluated employee advancement or promotion within FJS.
- Review and monitor Status Tracking reports to assure timely submittals and completion dates to clients.
- Helps maintain and coordinate all client account with FJS’ Aerial Engineering Department.
Professional Experience
OPERATIONS MANAGER, 1987- PRESENT
F.J.S. CABLE ENGINEERING, INC.
- Oversees fundamental tasks related to efficient running of company as well as being actively involved in employee hiring, training and termination.
- Supervises employee functions, establishes job performance efficiency by distributing job assignments and creating schedules for job completion.
- Maintain/build on close customer working relationships with clients (Zayo, tw telecom, MWD, AT&T, TWC, Level3, Freedom, etc).
- Oversaw employee productivity of 30 contracts in 9 states for Adelphia Communications.
- Manage the access of client proprietor Data Bases for accessing projects, maps, engineering design…
- Attend all clients’ construction meetings and provide status updates.
- Proficient in various computer programs, including Microsoft Word, Excel, Outlook, Canvas, AutoCAD, MicroStation, Lode Data, and Adobe Photo Shop.
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